FAQs

What is the shipping time for your products?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Where do we ship your product from?

Our office is located in Brussels, Belgium. Our international warehouse is located in China.

Do you provide tracking information on the product?

Yes, wait 3 days after your order and ask us via email
contact@lilas-skin.com

I am missing some items from my order, what happens?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: contact@lilas-skin.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Brussels, BELGIUM

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at contact@lilas-skin.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you would still like to receive a refund on your order, we can of course complete the payment, as long as the recourse is made within 14 days of the order date and the product(s) in question are not sold out. For more information, please read more about our refund policy                                               https://lilas-skin.com/pages/refundpolicy